Conflicts are part of every workplace. What matters is how they are handled.
When a conflict has reached a deadlock, we step in as an impartial third party. We work on two tracks:
- The personal – What matters to each person must come out and be clarified. Otherwise it stands in the way.
- The task – The solution must strengthen your shared goals and core task in the long term.
We also strengthen managers’ and employees’ ability to handle themselves under pressure, so the next disagreements do not grow large.
The research behind it: Disagreement about the task can improve decisions, while personal conflicts almost always harm collaboration and well-being (de Wit, Greer & Jehn 2012). That is why we separate the two.